Pros 🤩 Wild Apricot is good for
✅ All-in-One Solution
Wild Apricot is seriously the ultimate membership management platform! 🙌🏼💯
It’s got all the features you need to take your membership game to the next level.
From managing your member database to organizing epic events, building a killer website, sending out those great email communications, and even accepting online payments
✅ Customizable Website Templates
This software is seriously amazing because it gives you a whole bunch of customizable website templates to choose from.
Like, you can totally create a super professional online profile that totally matches your brand and design vibes. 🎨
✅ Automation and Time-Saving Features
You won’t believe how Wild Apricot totally revolutionizes your life! 🙌🏼
Say goodbye to boring routine tasks because this platform automates everything, from membership renewals to event registrations and even email communications!
✅ Strong Community Support
Wild Apricot boasts an absolutely amazing community of users who are always there to lend a helping hand and share their incredible experiences and fantastic tips. 👩🏼💻
Cons 😮💨 Wild Apricot isn’t good for
❌ Problems with integration
Wild Apricot integrations fall short when compared to other software.
Even the existing integrations do not satisfy customers. While the platform offers several integrations, many users report that these connections are limited or incomplete, which can create extra work when trying to connect other tools.
One Wild Apricot user stated that the WordPress integration is not full and their Wild Apricot website doesn’t look native.
Users have also reported incomplete integrations with platforms like Squarespace and QuickBooks, which can make it difficult to build a fully connected tech stack.
❌ Not user-friendly
All-in-one needs (memberships, events, payments, communication) require a more flexible platform. Wild Apricot’s other problem is not being user-friendly. However, many users say Wild Apricot can feel complex and difficult to navigate, especially for new administrators.
Customers try for hours to get one easy feature up and running. It has a very complex system, so the rate of preference decreases.
Rigid membership structures make it hard to adapt as communities evolve.
Contact limits scale poorly, forcing plan upgrades instead of flexible add-ons.
Limited engagement tools reduce opportunities for member-to-member interaction.
Some users also mention that API access is limited, making deeper integrations or custom workflows more difficult.
❌ Poor Customer Support
Wild Apricot has bad customer support. Users always complain about response time.
Customers, more than usual, state that they can’t get quick responses from customer service.
The customer support is only working during working hours, not 7/24.
Also, they say that customer service is not solution-oriented. Despite their poor customer relations, they charge too much. So, users evaluate different platforms.
Chat and email response time is up to 24-48 hours. 😱
Plus, chat waiting in the queue is 20-30 minutes. 😫
There is more..
Wild Apricot previously offered phone support, but this option is no longer available.
Because of these factors, some organizations begin exploring other platforms that provide faster support and more proactive customer service. For example, Raklet offers more features, and customer relations are at an advanced level.
❌ Outdated Interface
Wild Apricot has been on the market for many years, which shows that it has built a strong reputation in the membership management space.
However, longevity also means that parts of the platform feel outdated compared to newer membership solutions.
Some users say the website builder and overall interface do not match the modern design expectations of today’s communities.
While the platform remains functional, many organizations prefer newer tools with more modern interfaces and flexible user experiences, which is why they often explore Wild Apricot alternatives such as Raklet.