Khoros Alternative: Raklet

Khoros offers a digital customer engagement platform for companies to enhance social media management, brand-owned communities, and much more. If you are looking for a Khoros alternative, this article introduces the best solution: Raklet’s customer management software!

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Managing your customers and ensuring effective customer engagement may demand some handy tools to ease the process. If you are searching for solutions to easily keep track of your customers, create a social network for them, and ensure efficient target marketing, Raklet is here to help with its customer management software!

Khoros

Khoros was founded in 2019 with the merger of Lithium and Spredfast, and has earned several awards in the recent years following its foundation. Khoros is a platform for digital-first customer engagement with software and services for digital care, messaging, chat, social marketing, and online communities. Nevertheless, Khoros may not be the best solution for every business searching for a digital customer engagement platform. Let’s see what they offer, and what they lack.

Khoros Features

Khoros gives the option to choose from the various products for effective digital customer management. Let’s analyze some of these products:

– Online Brand Communities: Khorus helps big businesses to create digital spaces for their customers to connect with peers and share new ideas. The online communities allow for connected learning experiences rather than the traditional search, evaluation, purchase, and support interactions.

– Messaging: Khoros promotes messaging the customers as their friends do: through a diverse portfolio of messaging channels from Facebook Messenger to owned and in-app messaging. You can create personalized one-to-one experiences and improve customer satisfaction through the messaging feature of Khoros.

– Social Media Management: Khoros allows you to engage customers with meaningful social marketing content and campaigns with effective business results and increased affinity. Khoros especially promotes the safety, security, and power aspects of its social media management product.

– Chatbot: Khoros offers a no-code chatbot building for your business to automate conversations and deliver innovative experiences with Conversational AI. Natural Language Processing (NLP) is used to identify the intent and prioritize the appropriate context.

Khoros Pricing

Unfortunately, Khoros doesn’t explicitly show their pricing on the website, you need to contact them to learn the customized prices according to the features you choose, and your business size. Their pricing isn’t included in Capterra or other review websites either. However, Capterra reviews state that Khoros is very expensive compared to other customer engagement platforms. Another thing to keep in mind is that Khoros doesn’t offer a free plan, but you can request a demo by signing up through their website.

Khoros Reviews

The limited number of Capterra reviews about Khoros show an overall score of 4.4/5 stars. Users have seen an increase in customer experience and engagement with Khoros, however expensive costs and lack of updates are among the downsides. Let’s see more about Khoros’s pros and cons together:

Pros:

Cons:

Khoros

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